This info is intended to give you some instructions and ideas on handling box by customer, if you are notified that you will be receiving your order that way.
- All orders will come in boxes. Some will be filled with one customer’s items and those boxes will have labels showing the customer’s name.
- a. Dry items will show DRY and how many dry boxes/bags they have, if any.
b. Frozen items will show FROZEN and how many frozen boxes/bags they have, if any.
- a. Dry items will show DRY and how many dry boxes/bags they have, if any.
Red-taped boxes will have multiple customers orders, each inside a clear bag with a label identifying the order.
2. You will receive a Box Count Report showing each customer’s name listed and the number of dry boxes and/or frozen boxes they have, if any.
3. Organizing your freezers:
a. Try to keep a customer’s order together in the same freezer and note which freezer their boxes are in on the Box Count report.
b. Transfer that number to the customer’s invoice or refer to the Box Count report to see where they are located when pulling the customer’s order at pickup/delivery.
c. If you are concerned about freezer space, plan ahead and have some of your customers ready to pick up their orders as soon as you receive them.
4. Organize dry items based on your needs, whether alphabetically by name, by town, or however, you distribute orders.
5. When the customer comes to pick up their order, or you deliver their order, you will open the boxes with the customer at that time and quickly mark items off on their invoice to make sure everything is there before they take their order.
We would like to hear back IF you have any major problems. Contact your RSM for guidance and direction through this test.