In an effort to make sure we’re providing a high level of service I’m asking all of you to please email rep support ([email protected]) when you have a special order request.
It has been awesome that we’re able to fulfill so many special requests, but it’s getting to the point that I’m missing some and they are taking up a significant amount of time responding and tracking them with our current format.
Emailing requests will make it a lot easier for us to track and make sure we don’t miss anything. So, from now on when someone requests a special order here on Facebook I’ll kindly request that you email it to support so we don’t miss it.
Thanks so much for all you do for your customers and please keep the special orders coming.
Special Order Script – Customer Reminders
Hi, (name of customer), this is ______ from Alison’s Pantry, how are you today? Do you have a minute? Did you get a chance to look at the catalog this month?……….
Yes? that’s great, was there anything that you had questions about? Great, what can I answer? (answer questions, take order)
Also, I wanted to let you know that if ever you aren’t finding a certain item, please ask me about it and I will find out if it can be special ordered. We are doing more and more special orders for items for customers. It’s our goal to help you get the things that are important to you.
No? that’s too bad, I know how busy your days are. I would be happy to call you back so that you can get a minute to look it over. Would that be ok?
Yes, Great. I will give you call on _______, but I want to let you know that we are starting to do more special orders for some of the items that aren’t in our catalog. So, as you are looking at the catalog, if there is anything that you miss, or haven’t seen for a while, please let me know and I will check to see if it’s available to special order. Thank you for your support, I appreciate it. Ill check back in with you. (schedule a time to call back)
No, ok, was there something that you need this time? I can look up the numbers, if you don’t know them. Also, I wanted to let you know that if ever you aren’t finding a certain item, please ask me about it and I will find out if it can be special ordered. We are doing more and more special orders for items for customers. It’s our goal to help you get the things that are important to you.
No, I don’t need anything this month. Thank you for letting me know, I appreciate you sharing that with me. Listen, I wanted to let you know that we are special ordering items that are not currently in our catalogs or have been removed. Is there anything that you remember ordering that we don’t offer anymore? We are interested in getting those items back or special ordering them for you if they are available. Please let me know. Thank you, I’ll check back in with you, or feel free to text me if you remember.
Never fear! If that item is due in by Thursday of your order week, you can create a new order for that item as soon as it’s in stock and email [email protected] with the order number.
**We are NOT able to add out of stock items to “Picking” orders. A new order MUST be created. Please limit these to actual out of stock items and NOT late orders.**
Please be aware that all out of stock orders are BACKPULLS which means they are all pulled manually and will be in a different spot than the rest of your order. This also means there is a greater chance for error, whether in the picking, packing or delivery.
Wondering if a product is coming back or why it left in the first place?
Check this comprehensive list for which products are leaving and why for each catalog for the year! The list also includes which products are in the catalog but have been discontinued by the manufacturer and are no longer available. Items are listed by catalog and grouped by brand. List will be updated every 2 catalogs 🙂 You can search for a specific item number or keyword by using ctrl+F
1/2/20 CHEESE UPDATE!
We tried freezing some of the cooler products and decided we can keep the following 5 products as FROZEN items. All other cooler items are discontinued.
Tillamook shredded cheese
Kirkland shredded cheese
Every 2 months we post a list of any items left in stock that were removed from previous catalogs and any mark downs taken on them. Refer to the list for reasons why they left the catalogs and the last catalog they were in.
All items are limited to stock on hand on the website!
Be sure and order them online while you still can!