Product Issues

After completing your inventory, if you are missing anything, have received extra product or have a damaged item please fill out the form below preferably within 48 hours from your truck delivery.

Click here for Product Returns

Extra Products

Extra products are items that you did not order and are not listed on the inventory sheet, but you received them with your delivery.

Please do the following:

Contact the 2 sales reps before you on the delivery schedule and the 2 sales reps after you to see if they are missing the extra item(s) you have.

*A phone call would be best so you aren’t waiting for them to read their text or email.

1. If you find the rep who is missing the extra item you have AND they are close enough to meet you to get it, please do so and then submit the form below. The office needs this information for a monthly performance report they put together for the warehouse.

2. If you DO NOT find the rep who is missing the extra item you have, please submit the form below. Support will reply with the option to try to sell it to someone or buy it yourself.

Damaged Products

Damaged products are items that are damaged when you receive your order (broken product, broken container, holes in bags with or without product having spilled out, crushed boxes, etc.).

Please submit the form below to let support know what happened. Please take pictures of any damage and text or email them to [email protected] after submitting the form.

Depending on the type of damage and extent of the damage, the office will usually process a credit to the customer’s account or approve you to offer them a % off the cost of the product. **All non-food items need to be packed up and sent back to the office on the next delivery truck.

IMPORTANT: Product that is damaged in any way AFTER you receive your order is your responsibility to replace. This includes waiting too long or forgetting to put something in the freezer or refrigerator, cutting open product when opening boxes, dropping items while handling them, etc.

Please give order number that the item was ordered on!

Shorted Products

Shorted products are items that you ordered and are listed on the inventory sheet, but you did not receive them with your delivery.

If you have one or more missing items, please do the following:

Contact the 2 sales reps before you on the delivery schedule and the 2 sales reps after you to see if they have your missing item(s).

*A phone call would be best so you aren’t waiting for them to read their text or email.

1. If you find the rep who has your missing item AND they are close enough to go get your item(s), please do so and then submit the form below. The office needs to log all shorted product to correct and prevent future errors.

2. If you DO NOT find who has your missing item OR the sales rep who has your missing item is too far away to go get it, please submit the form below.

**Shorted items are not automatically reordered for you, you must place any orders needed for shorted items on your next catalog.

Please give order number that the item was ordered on!