Extra, Short or Damaged Product

After completing your inventory, if you are missing anything, have received extra product or have a damaged item please fill out the form below preferably within 48 hours from your truck delivery.

Please give order number that the item was ordered on!
If damaged please explain how and why and if the item is still sellable. For Damaged items please text or email pictures to [email protected] after sending this email

Extra Products

Extra products are items that you did not order and are not listed on the inventory sheet, but you received them with your delivery.

Please do the following:

Contact the 2 sales reps before you on the delivery schedule and the 2 sales reps after you to see if they are missing the extra item(s) you have.

*A phone call would be best so you aren’t waiting for them to read their text or email.

1. If you find the rep who is missing the extra item you have AND they are close enough to meet you to get it, please do so and then email Rep Support at the office to let them know what the extra item(s) was, who it belonged to, and that they now have it. They need this information for a monthly performance report they put together for the warehouse.

2. If you DO NOT find the rep who is missing the extra item you have, please EMAIL Rep Support at the office. Give them the item number and description. They will give you the option to try to sell it to someone or buy it yourself.


Shorted Products

Shorted products are items that you ordered and are listed on the inventory sheet, but you did not receive them with your delivery.

If you have one or more missing items, please do the following:

Contact the 2 sales reps before you on the delivery schedule and the 2 sales reps after you to see if they have your missing item(s).

*A phone call would be best so you aren’t waiting for them to read their text or email.

1. If you find the rep who has your missing item AND they are close enough to go get your item(s), please do so and then let Rep Support know what happened.

2. If you DO NOT find who has your missing item OR the sales rep who has your missing item is too far away to go get it, please EMAIL Rep Support with the item number and description of what you are missing and who has it, if found. Also include the customer’s name, the order number and who needs to be credited for it.

**Missing items are not reordered by the system automatically.


Damaged Products

Damaged products are items that are damaged when you receive your order (broken product, broken container, holes in bags with or without product having spilled out, crushed boxes, etc.).

Please EMAIL Rep Support to let them know the item number of the damaged product and how extensive the damage is. Please take pictures of any damage and text them to support as well.

Depending on the type of damage and extent of the damage, the office will usually process a credit to the customer’s account or approve you to offer them a % off the cost of the product. **All non-food items need to be packed up and sent back to the office on the next delivery truck.

IMPORTANT: Product that is damaged in any way AFTER you receive your order is your responsibility to replace. This includes waiting too long or forgetting to put something in the freezer or refrigerator, cutting open product when opening boxes, dropping items while handling them, etc.