Too many reps have been having problems with this app, so we’ve decided to discontinue supporting it.
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Best Practices
Here are a few best practices to avoid being recognized as a spam texter when texting your customers:
- Increase sending delay to 15-20 seconds (see video below).
- Limit messages to 160 characters or less.
- Add yourself to the text list with a Z in front of your name. This puts you last on the list of texts sent so that you can see if there are any issues as it goes through the sending list.
- Increase engagement by asking your customers to reply to your text.
- Do not send links. Instead, ask the customer to reply in your initial text if they’d like a link to the catalog or website.
- Avoid Images/Video Attachments.
Learn more about the Reach app or download now: https://www.reachtheapp.com/
VERY IMPORTANT: View this video to change the send rate so all your texts reach your customers.